Archive for July, 2014

Customer Loyalty: What It Is, How to Get it for Your Limo Business

Posted on: July 31st, 2014
Customer Loyalty: What It Is, How to Get it for Your Limo Business

You can read dozens of definitions for customer loyalty, but they all boil down to the bottom line. Loyalty is simply a delighted limo customer who keeps coming back for more. The truly loyal consumers will give you repeat limousine business without even considering your competitors. If you’re really lucky, they’ll even trumpet your praises […]

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How to Avoid Bad Online Reviews by Being Great Offline

Posted on: July 16th, 2014
How to Avoid Bad Online Reviews by Being Great Offline

No matter how much planning you do, when you are in the ground transportation services business, you have to accept that sometimes you and your staff will make mistakes that wind up displeasing customers. When it comes to customer service, you can’t completely eliminate errors and you need to accept that sometimes someone will just […]

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Nothing to Do with Anything

Posted on: July 7th, 2014
dog

So what if he chases airplanes, eats paper napkins and barks whenever a car drives down the street?

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