Drive Profit Blog Articles in Customer Loyalty

5 Effective Customer Retention Tips

Posted on Jul 24th 2015

Limousine company owners often focus most on securing new customers rather than retaining current customers; in doing so, they overlook a tremendous opportunity. According to Marketing Metrics, selling to existing customers is roughly 50 percent easier than selling to someone...
In an industry that relies so much on developing and maintaining great relationships with customers, your limousine company must make customer loyalty one of your highest priorities (notwithstanding other important areas of focus that you must attend to, such as safety and...

The Hidden Costs of Bad Service

Posted on Jun 26th 2015

Of course, you hate bad service. Everyone does, including individuals who are willing to get a better deal with a company even if customer service is not up to par. In the ground transportation services industry, the hidden costs of bad service could wind up driving you out of...
How satisfied are customers with your limousine company? And how do you know? Prudent owners and operators of limo businesses know that they cannot make assumptions about how happy each of their customers are.  It's also no good to simply assume that if no one is complaining, then...
Whenever a customer contacts your limousine company to book a ride, he or she is placing an enormous amount of trust in your business. The assumption is that each person you hire is trustworthy and diligent and that you emphasize safety and improving the overall customer experience. In...
 You have your finger on the pulse of your industry and know all the numbers about your limousine business backward and forward. This means that you are keenly aware of how much it costs to acquire each new customer. When you realize how much time, effort and other resources you have to...
The market for your chauffeured transportation services company is not infinite. You have a service area and a sufficiently sized fleet of vehicles to meet the needs of your current customer base and then some, but only a limited number of people will require rides. Each customer you...

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