Drive Profit Blog Articles in Customer Relationships

There were only three grocery stores in the new neighborhood where Karen just moved. She went to the one closest to her home and looked the most attractive. When she made her first trip there and began loading groceries on to the conveyor belt, she began to notice the odd behavior of the...
We are very pleased to warmly welcome the Tenney Group to our client roster at DriveProfit. We are looking forward to building a successful and long-standing relationship. ABOUT THE TENNEY GROUP Tenney Group is a family owned-business with over 40 years of experience, focused exclusively...

Distressed Clients, what can you do?

Posted on Mar 14th 2017

It happens to us all, that angry call from a client, something has gone wrong and it is down to you and your agency. It doesn't really matter what it is, or even if it is actually your fault, most of the time it probably isn't, the client simply does not want to hear anything but...
The Telephone – Your best friend and your worst enemy In almost all companies, the sign of a ringing telephone means a potential for business opportunity.  To that end, how we answer an incoming call sets the stage for the business we might conducting in the call.  One of the...
Constantly seeking feedback from your customers is a great way to learn how to market your limo business more effectively. If you've never done this before, do it immediately as it is one of the best ways to discover what you do that actually differentiates you from your...
Have you ever thought about the importance of the role your front-line support team plays in your ability to capture bookings? We’re guessing that it’s foremost on your mind when the phone rings, but how often do you think about it in connection with your online...
There’s a difference between customers and loyal customers. Customers book a ride. Loyal customers book lots of rides, or they send their friends and family to you to book rides (or both, if they’re big-time partiers), and they do this over and over again. Now I ask you: Do...
When you hit a snag with your limousine marketing efforts, seeing flat or reduced sales and a decline in new customers, it's time to examine your marketing more carefully. A time-honored method to boost sales is to learn more about your customers and then use the details to communicate...
You don't want to squander your limousine marketing and branding budget when reaching out to potential customers for your business. Some research is required so you can better understand your current loyal customers and what services they truly require from you. When you know why one...
It really does pay to know how valuable each customer is to your limousine business. After all, how can you best determine the level of resources to devote to your limousine marketing campaigns if you cannot figure out how much they will cost compared to how much revenue you can expect to...

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