Archive for the ‘Customer Relationships’ Category

Cut Corners on Service and You Will Lose Customers

Posted on: April 3rd, 2018

There were only three grocery stores in the new neighborhood where Karen just moved. She went to the one closest to her home and looked the most attractive. When she made her first trip there and began loading groceries on to the conveyor belt, she began to notice the odd behavior of the cashier. The […]

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Posted on: August 22nd, 2017

We are very pleased to warmly welcome the Tenney Group to our client roster at DriveProfit. We are looking forward to building a successful and long-standing relationship. ABOUT THE TENNEY GROUP Tenney Group is a family owned-business with over 40 years of experience, focused exclusively on the transportation industry. Over the years, the Tenney Group […]

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Distressed Clients, what can you do?

Posted on: March 14th, 2017
distressed clients

It happens to us all, that angry call from a client, something has gone wrong and it is down to you and your agency. It doesn’t really matter what it is, or even if it is actually your fault, most of the time it probably isn’t, the client simply does not want to hear anything […]

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Customer Engagement and Loyalty: Key Factors in Your Company’s Success

Posted on: January 4th, 2017

The internet has brought many changes to society, but marketing has probably seen some of the most dramatic changes of all. From billboards and TV ads that insist you must buy this product now, we have moved on to a digital world where customers are not passive entities waiting for our message to be delivered, […]

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Guest Blog Post – Jim Luff from Chosen Payments

Posted on: April 15th, 2016

The Telephone – Your best friend and your worst enemy In almost all companies, the sign of a ringing telephone means a potential for business opportunity.  To that end, how we answer an incoming call sets the stage for the business we might conducting in the call.  One of the biggest mistakes we make in […]

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5 Questions you should ask your limo business customers

Posted on: March 31st, 2016

Constantly seeking feedback from your customers is a great way to learn how to market your limo business more effectively. If you’ve never done this before, do it immediately as it is one of the best ways to discover what you do that actually differentiates you from your competition. Below are five questions that would […]

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3 Customer Retention Hacks You Can’t Miss

Posted on: February 22nd, 2016
customer retention

While it’s not a hard-and-fast rule, the vast majority of people you do business with are going to be occasional, not regular, users. This being the case, it is important that you have a solid social media-based customer retention strategy in place to ensure that when the occasion arises, the same people select you and […]

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4 Customer-Retention Strategies That Will Keep Your Limo Customers Coming Back

Posted on: February 15th, 2016
4 Customer-Retention Strategies That Will Keep Your Limo Customers Coming Back

It’s one thing to capture a booking. It’s quite another to develop a customer for a lifetime, and that is what we want to focus on today: retaining customers and encouraging re-bookings. Most people don’t hire limos on a regular business. They reserve this kind of luxury for very special occasions—weddings, funerals, formal events, etc. […]

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Using Online Marketing to Improve Your Limo Company’s Customer Service

Posted on: January 6th, 2016
Using Online Marketing to Improve Your Limo Company’s Customer Service

Have you ever thought about the importance of the role your front-line support team plays in your ability to capture bookings? We’re guessing that it’s foremost on your mind when the phone rings, but how often do you think about it in connection with your online marketing?   There are three key areas that you […]

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The Future of Inbound Marketing: Relationship Marketing

Posted on: December 2nd, 2015
The Future of Inbound Marketing: Relationship Marketing

There’s a difference between customers and loyal customers. Customers book a ride. Loyal customers book lots of rides, or they send their friends and family to you to book rides (or both, if they’re big-time partiers), and they do this over and over again. Now I ask you: Do you want to book a ride […]

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