Drive Profit Blog Articles in Customer Satisfaction

To help your limo business grow, you should always start with a simple question: "How can I get better?" Customer feedback is incredibly important: It will help you understand and answer that question because of powerful insights your customers have about you and your competitors....
Testimonials attest to a business' quality and character. The goal of using testimonials is simple-to build trust with consumers and inspire them to take the next step and make a purchase. And while today's customers are savvy to marketing claims and lingo, they are generally more...
Have you ever called a business and felt like you were completely ruining someone's day by making them answer the phone? You know, the kind of attitude that jumps through the phone that you are a complete interruption of whatever it was they were doing before the phone rang. How often do...
Back in 1977 when I took my first real job flipping burgers, I was told by all of my managers, "The customer is always right". I didn't stop at flipping burgers. I worked my way all the way to the top of the management ranks of America's most famous burger joint, McDonald's. You may not...
You may hear what they have to say, but do you really listen? Hearing means registering the information but not doing much about it. Listening, on the other hand, means understanding and reacting in a meaningful manner. Listening is a fascinating art and, when done correctly, it can...
Limo businesses work hard to attract customers, on the other hand, sometimes they just quit booking your limo services. You win some you lose some. Or you don't. These lost and inactive clients still have potential, even when they haven’t booked a single ride in months or years. A...
If you deliver a better service, won't the world beat a pathway to your door? Limousine companies that take customers for granted (such as when they enjoy a near monopoly in the market) may continue to coast for a while on the good will they've generated over the years, but eventually...
When you are in the limousine business, much of the work you accomplish every day has to do with ensuring customer satisfaction. Everyone knows that you have to treat your customers well if you intend to hold onto them. Satisfied customers represent much more than an ongoing revenue...
In the limousine industry, competition is stiff. If you own a limousine company, you know the importance of thinking outside the box when it comes to securing new clients and retaining existing ones. The goal is to set your company apart from the competition, which comes from using the...
How closely do you pay attention to the number of bookings a particular client makes, or how often they call you to arrange for chauffeured services? Prudent limousine company owners know how important it is to keep an eye on the big picture and how well their bottom line is conforming to...

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