Archive for the ‘Customer Satisfaction’ Category

Distressed Clients, what can you do?

Posted on: March 14th, 2017
distressed clients

It happens to us all, that angry call from a client, something has gone wrong and it is down to you and your agency. It doesn’t really matter what it is, or even if it is actually your fault, most of the time it probably isn’t, the client simply does not want to hear anything […]

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Customer Engagement and Loyalty: Key Factors in Your Company’s Success

Posted on: January 4th, 2017

The internet has brought many changes to society, but marketing has probably seen some of the most dramatic changes of all. From billboards and TV ads that insist you must buy this product now, we have moved on to a digital world where customers are not passive entities waiting for our message to be delivered, […]

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5 Ways You Can Be Certain Your Customers Feel Appreciated

Posted on: September 27th, 2016

To help your limo business grow, you should always start with a simple question: “How can I get better?” Customer feedback is incredibly important: It will help you understand and answer that question because of powerful insights your customers have about you and your competitors. Feedback provides a window into the experience you’re really delivering […]

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Using Testimonials to Boost your Limo Business

Posted on: August 16th, 2016

Testimonials attest to a business’ quality and character. The goal of using testimonials is simple—to build trust with consumers and inspire them to take the next step and make a purchase. And while today’s customers are savvy to marketing claims and lingo, they are generally more receptive to content sourced from other consumers. In fact, […]

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Guest Blog Post – Jim Luff from Chosen Payments | Who’s Answering Your Phone and How?

Posted on: July 21st, 2016

Have you ever called a business and felt like you were completely ruining someone’s day by making them answer the phone? You know, the kind of attitude that jumps through the phone that you are a complete interruption of whatever it was they were doing before the phone rang. How often do you call in […]

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Guest Blog Post – Jim Luff from Chosen Payments |Technology Proves The Customer Isn’t Always Right!

Posted on: June 9th, 2016

Back in 1977 when I took my first real job flipping burgers, I was told by all of my managers, “The customer is always right”. I didn’t stop at flipping burgers. I worked my way all the way to the top of the management ranks of America’s most famous burger joint, McDonald’s. You may not […]

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5 Reasons Why Surveys are Important to Your Limo Business

Posted on: May 11th, 2016

You may hear what they have to say, but do you really listen? Hearing means registering the information but not doing much about it. Listening, on the other hand, means understanding and reacting in a meaningful manner. Listening is a fascinating art and, when done correctly, it can deliver tremendous and surprising outcomes. There are […]

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Tips and Tricks to Get Lost Customers to Start Booking Again

Posted on: April 14th, 2016

Limo businesses work hard to attract customers, on the other hand, sometimes they just quit booking your limo services. You win some you lose some. Or you don’t. These lost and inactive clients still have potential, even when they haven’t booked a single ride in months or years. A list of lost and inactive clients […]

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5 Questions you should ask your limo business customers

Posted on: March 31st, 2016

Constantly seeking feedback from your customers is a great way to learn how to market your limo business more effectively. If you’ve never done this before, do it immediately as it is one of the best ways to discover what you do that actually differentiates you from your competition. Below are five questions that would […]

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Four Simple Ways Your Limo Company Can Ensure Repeat Business

Posted on: March 18th, 2016

It costs six to seven times more to acquire a new customer than it does to retain an existing one. So how do you keep customers coming back and away from your competition?   The answer is TRUST   Research by Maister and Green (Harvard Business School) revealed that companies with increased trust have higher […]

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