Guest Blog Post — Jim Luff from Chosen Payments | Electronic Communications Manners

Can you imagine saying hello to a co-worker as you pass each other in the hall and they ignore you? Is this considered rude? Of course it would be! Yet, people who carry their cell phones with a death grip sometimes fail to respond to text messages or emails. In this world that we live in, are we obligated to respond to every text, every Facebook message, every email?
It seems that no one wants to talk on the phone anymore. Maybe we prefer written communications because it provides a documented record of communications between two people. If there isn’t a need for a phone conversation, it should be common courtesy to respond to all emails and text messages even if it is to respond with one word, "Done" or "Received," so both people know the communication succeeded. Failing to answer a prospective client email inquiry fast enough might allow a competitor to answer first and grab the sale.
There are many professional business people who fail miserably in the area of electronic communications manners. Emails, text messages and phone messages go completely unacknowledged.  This is horribly rude and unprofessional. When you are sending an email to an affiliate requesting a copy of an invoice and get no response it can be very frustrating.

Perhaps we are still too new in the technology age to have an established etiquette of when an email or text message requires some type of response and when it is socially acceptable to just blow someone off.

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Posted on Jun 01 2017

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Guest Blog Post — Jim Luff from Chosen Payments | Electronic Communications Manners

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