Posts Tagged ‘customer retention’

Prudent owners and operators of limousine businesses know that they cannot make assumptions about how happy each of their customers are.

5 Reasons Why Surveys are Important to Your Limo Business

Posted on: May 11th, 2016

You may hear what they have to say, but do you really listen? Hearing means registering the information but not doing much about it. Listening, on the other hand, means understanding and reacting in a meaningful manner. Listening is a fascinating art and, when done correctly, it can deliver tremendous and surprising outcomes. There are […]

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Guest Blog Post – Jim Luff from Chosen Payments

Posted on: April 15th, 2016

The Telephone – Your best friend and your worst enemy In almost all companies, the sign of a ringing telephone means a potential for business opportunity.  To that end, how we answer an incoming call sets the stage for the business we might conducting in the call.  One of the biggest mistakes we make in […]

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Tips and Tricks to Get Lost Customers to Start Booking Again

Posted on: April 14th, 2016

Limo businesses work hard to attract customers, on the other hand, sometimes they just quit booking your limo services. You win some you lose some. Or you don’t. These lost and inactive clients still have potential, even when they haven’t booked a single ride in months or years. A list of lost and inactive clients […]

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What is your Limo business focus: New Customers or Repeat Business?

Posted on: April 12th, 2016

Well, it’s easier and cheaper to sell to existing customers than to go out and find new ones. But, a business can’t survive on existing customers alone. Every management authority says that loyal customers and their repeat purchases are the cornerstone of your long-term successful business. The reason is obvious: it is less costly to […]

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Four Simple Ways Your Limo Company Can Ensure Repeat Business

Posted on: March 18th, 2016

It costs six to seven times more to acquire a new customer than it does to retain an existing one. So how do you keep customers coming back and away from your competition?   The answer is TRUST   Research by Maister and Green (Harvard Business School) revealed that companies with increased trust have higher […]

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3 Customer Retention Hacks You Can’t Miss

Posted on: February 22nd, 2016
customer retention

While it’s not a hard-and-fast rule, the vast majority of people you do business with are going to be occasional, not regular, users. This being the case, it is important that you have a solid social media-based customer retention strategy in place to ensure that when the occasion arises, the same people select you and […]

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4 Customer-Retention Strategies That Will Keep Your Limo Customers Coming Back

Posted on: February 15th, 2016
4 Customer-Retention Strategies That Will Keep Your Limo Customers Coming Back

It’s one thing to capture a booking. It’s quite another to develop a customer for a lifetime, and that is what we want to focus on today: retaining customers and encouraging re-bookings. Most people don’t hire limos on a regular business. They reserve this kind of luxury for very special occasions—weddings, funerals, formal events, etc. […]

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Increase Customer Lifetime Value by Improving Customer Satisfaction

Posted on: September 28th, 2015
Increase Customer Lifetime Value by Improving Customer Satisfaction

It really does pay to know how valuable each customer is to your limousine business. After all, how can you best determine the level of resources to devote to your limousine marketing campaigns if you cannot figure out how much they will cost compared to how much revenue you can expect to bring in from […]

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Improve Your Customer Service to Get an Edge Over Your Competitors

Posted on: September 24th, 2015
Improve Your Customer Service to Get an Edge Over Your Competitors

What’s your plan for addressing the competing limousine companies operating in your service area or niche market? Whether you were there first or are the new kid on the block, you have your work cut out for you when it comes to building a limousine marketing program that is effective in differentiating yourself from nearby […]

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5 Effective Customer Retention Tips

Posted on: July 24th, 2015
5 Effective Customer Retention Tips

Limousine company owners often focus most on securing new customers rather than retaining current customers; in doing so, they overlook a tremendous opportunity. According to Marketing Metrics, selling to existing customers is roughly 50 percent easier than selling to someone new. Retaining customers has to be a priority. To accomplish this, consider the following five […]

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