Posts Tagged customer satisfaction

The key to your limo marketing success is knowing what customer lifetime value is, keeping a clear vision in your mind of what customer satisfaction is

By now you are undoubtedly aware that running a limousine business means you are actually in the business of forming and boosting relationships with your customers. Instead of selling widgets, you are selling such intangibles as trustworthiness, devotion to safety, punctuality and...
As a savvy limousine company owner or manager, you know that some types of customers just need more time, attention and hand holding than others before you can seal the deal. One day you are dealing with a socialite who has exquisite requirements for luxurious transportation that must be...
With all the time and effort that you put into limousine marketing to drive more customers your way, it would be quite a blow to your bottom line if you somehow failed to retain them. While it's true that customers can come and go for a number of reasons, ranging from budgetary issues to...
In the limousine industry, competition is stiff. If you own a limousine company, you know the importance of thinking outside the box when it comes to securing new clients and retaining existing ones. The goal is to set your company apart from the competition, which comes from using the...
In an industry that relies so much on developing and maintaining great relationships with customers, your limousine company must make customer loyalty one of your highest priorities (notwithstanding other important areas of focus that you must attend to, such as safety and...
It's no surprise that there are so many fast food restaurant chains and chain stores with identical outlets throughout the country. The result is that wherever you drive, from small towns to big cities, you can count on getting roughly the same experience, time after time. People prize...

The Hidden Costs of Bad Service

Posted on Jun 26th 2015

Of course, you hate bad service. Everyone does, including individuals who are willing to get a better deal with a company even if customer service is not up to par. In the ground transportation services industry, the hidden costs of bad service could wind up driving you out of...
Think about the companies you admire or even love. They have great reputations and deliver outstanding services or goods, always keeping you coming back for more. You might even smile when you see a company's logo, since it reminds you of the good experiences you have with the business....
How satisfied are customers with your limousine company? And how do you know? Prudent owners and operators of limo businesses know that they cannot make assumptions about how happy each of their customers are.  It's also no good to simply assume that if no one is complaining, then...
Whenever a customer contacts your limousine company to book a ride, he or she is placing an enormous amount of trust in your business. The assumption is that each person you hire is trustworthy and diligent and that you emphasize safety and improving the overall customer experience. In...

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