Posts Tagged customer satisfaction

The key to your limo marketing success is knowing what customer lifetime value is, keeping a clear vision in your mind of what customer satisfaction is

 You have your finger on the pulse of your industry and know all the numbers about your limousine business backward and forward. This means that you are keenly aware of how much it costs to acquire each new customer. When you realize how much time, effort and other resources you have to...
If you don't have a system already in place to obtain customer feedback , it's of paramount importance that you establish one as soon as possible. Some of the best ways to get good, actionable feedback on a consistent basis consist of using surveys, feedback boxes and direct outreach,...
Just because your limousine company has received a negative review, it doesn't mean that your business is under attack. It can be tough to read harsh comments and criticism, especially when you think a negative review is unwarranted. However, you can turn a negative review into a good...
Social media is something your limousine company should be using all the time. This is not to say your staffers should be permitted to sit around checking to see what their friends reported eating for breakfast on Facebook or what the latest gossip is about their favorite stars on...
How closely do you pay attention to the number of bookings a particular client makes, or how often they call you to arrange for chauffeured services? Prudent limousine company owners know how important it is to keep an eye on the big picture and how well their bottom line is conforming to...
No matter how much planning you do, when you are in the ground transportation services business, you have to accept that sometimes you and your staff will make mistakes that wind up displeasing customers. When it comes to customer service, you can't completely eliminate errors and you...

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