Posts Tagged customer service

The best method for increasing sales is to make a bigger effort in providing excellent customer service.What might not be so immediately obvious to you, however, is the fact that small changes to improve customer service and deliver a better customer experience can boost limousine sales.

The internet has brought many changes to society, but marketing has probably seen some of the most dramatic changes of all. From billboards and TV ads that insist you must buy this product now, we have moved on to a digital world where customers are not passive entities waiting for our...

It's the message that matters

Posted on Dec 6th 2016

The quality of your marketing program — be it traditional, digital, or both – is the number one factor that will determine if your business will be a success or failure. The number one factor that will determine if your marketing is effective is your marketing message. Your...
Back in 1977 when I took my first real job flipping burgers, I was told by all of my managers, "The customer is always right". I didn't stop at flipping burgers. I worked my way all the way to the top of the management ranks of America's most famous burger joint, McDonald's. You may not...
Whether you are communicating your thoughts, your plan of action or details of a particular job, running a business requires clear and concise communication among the members of your team. In most businesses, business doesn't stop simply because we have turned off the lights and locked...
The Telephone – Your best friend and your worst enemy In almost all companies, the sign of a ringing telephone means a potential for business opportunity.  To that end, how we answer an incoming call sets the stage for the business we might conducting in the call.  One of the...
Limo businesses work hard to attract customers, on the other hand, sometimes they just quit booking your limo services. You win some you lose some. Or you don't. These lost and inactive clients still have potential, even when they haven’t booked a single ride in months or years. A...
When business people think of “Word-of mouth-marketing” in general, they tend to focus on activities targeted at attracting new customers. While expanding your business’ customer base is a crucial undertaking that you must work towards with clearly defined goals, the...
Constantly seeking feedback from your customers is a great way to learn how to market your limo business more effectively. If you've never done this before, do it immediately as it is one of the best ways to discover what you do that actually differentiates you from your...
The bad news about marketing is that price and results are not necessarily connected. You can pay the same price for poor results as you would for great results. The difference is based on what you put into your marketing before you implement. By planning your marketing well, you can put...
It's one thing to capture a booking. It's quite another to develop a customer for a lifetime, and that is what we want to focus on today: retaining customers and encouraging re-bookings. Most people don't hire limos on a regular business. They reserve this kind of luxury for very special...

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